Shipping policy

~Australia only at this stage

~ Any returns due to damage are to be posted within 7 days of your receiving them. After you have contacted us with photos. We have a record of when your parcel is delivered with tracking, for this reason. if the items are not received within 14 days we will not refund or credit.

~ All jewellery is not exchangeable nor refunds given for health regulations. It is not refundable after being shipped.

~ We are not responsible for any item that is lost in the mail. When tracking shows that your item was delivered to your shipping address, we are not held liable if that parcel goes missing, if your home is unattended.

Australia Post usually leave it in a safe drop spot or they will take it back to the PO and issue you a collection note.
Some customers request leaving at the front door, this is at your own risk. We are not liable if Australia Post advises it was delivered, and you don’t receive it, due to theft.

~ If your parcel is lost by Australia Post YOU MUST lodge a dispute by quoting them your tracking number we provided. We cannot do this on your behalf. It is your responsibility to follow up on delays or parcels lost.

~We issue you tracking details to use and keep yourself updated, in case a problem arises.